Effective: December 30, 2019
Last Updated: December 27, 2022
Nitto Tire U.S.A. Inc. and our affiliates and subsidiaries ("the Company," "us" or "we") are committed to protecting the privacy and security of your Personal Information.
- Regardless of whether you are accessing our services or websites via a personal computer, a mobile device or any other technology or devices now known or hereafter developed or discovered (each, a "device");
- Regardless of whether you are accessing a website as a registered user (if offered) or other user of our website(s);
- On this website or through apps provided by us;
- In email, text, and other electronic messages between you and this website, our apps, and/or services we provide, or by any other means between you and us;
- From sources other than you, such as Personal Information associated with you that may be provided to us by our service providers or business partners, as described below.
- When we collect your Personal Information offline.
Information We Collect About You and How We Collect It
We collect Personal Information from and about users of our services. "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular user or household. This can include information:
- By which you may be personally identified, such as name, postal address, email address or telephone number.
- Other information provided by you or derived from your interactions with us or our services, such as device and advertising identifiers and information collected through cookies, web beacons or other tracking technologies.
- About your internet connection, the equipment you use to access our services, and usage details.
We collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.
- From third parties such as our business partners or affiliates.
- From publicly available sources.
Information You Provide to Us
The information we collect on or through our services that you provide to us may include:
- Information that you provide by filling in forms or using features on our website(s). This includes information provided at the time of registering to use our services by creating a profile, subscribing to our service, posting material or uploading content, submitting job applications, using chat or support features, or requesting further services. We may also ask you for information when you enter a contest or promotion, or attend an event, that we sponsor, and when you report a problem with our services.
- Registration or correspondence requesting to receive alerts or requesting more information.
- Records and copies of your correspondence (including email addresses and telephone numbers) if you contact us.
- Your responses to surveys that we might ask you to complete.
- Details of transactions you carry out through our website(s) or related to our services, including for fulfillment of your orders. For example, you may be required to provide payment information before placing an order through our website.
- Your search queries on our website(s) or other services.
- Any other situation where you submit Personal Information on or through our website(s) or services.
We also may collect information that you submit to be published or displayed ("posted") on our website(s) or transmitted to other users of our services or to other companies (collectively, "user contributions"). Your user contributions are posted and transmitted to others at your own risk. We cannot control the actions of other users of our services with whom you may choose to share your user contributions.
Information We Collect Automatically
As you navigate through and interact with our services, we may use automatic data collection technologies to record how you interact with our services and collect certain information about your equipment, browsing actions and patterns, including:
- Details of your visits to our websites, including traffic data, location data, logs and other communication data and the services or resources that you access and use on the websites.
- Information about your computer and internet connection, including your IP address, operating system and browser type.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services. This practice is often called behavioral tracking.
The information we collect automatically helps us to improve our services and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our services according to your individual interests.
- Streamline your experience with our services.
- Recognize you when you return to our services.
- Provide you with content that is compatible with your interests.
- Research our users and develop new features and enhancements that will provide better services.
The technologies we use for this automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. If you access our services from a new web browser the site may not recognize your previous settings regarding cookies. If you do not accept cookies you may be unable to access certain parts of our services.
- Flash Cookies. Certain features of our websites may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our websites. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information on disabling Flash cookies, please visit Adobe's website. Please be aware that if you disable or remove these technologies, some parts of our websites may not work.
- Web Beacons. Pages of our websites and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit the Company to, for example, count users who have visited those pages or opened an email and for other related website statistics (such as recording the popularity of certain website content and verifying system and server integrity).
We also use Google to understand how people use our services, to improve our services and websites, and to help us display advertisements that may be of interest to you. You can learn more about how Google uses your information here.
Children Under the Age of 16
Our websites and services are not intended for children under 16 years of age. We do not knowingly collect Personal Information from children under 16. If we learn we have collected or received Personal Information from a child under 16, we will delete that information. If you believe we might have collected any information from a child under 16, please contact us at firstname.lastname@example.org.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any Personal Information:
- To present our services, website(s) and content to you.
- To provide you with information, products or services that you request from us.
- To provide support, help, and feedback if you request it.
- To fulfill any other purpose for which you provide it.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our services or any products or services we offer or provide though it.
- To allow you to participate in interactive features on our website(s) and services.
- To verify your identity.
- To detect, investigate and prevent activities that may violate our policies or be illegal.
- To perform statistical, demographic and marketing analyses of users of our services.
- In any other way we may describe when you provide the information.
- For any other purpose that is consistent with the purpose for which we collected the information, or with your consent.
We may also combine and use your information collected from one or more services with other services interactive features, or in reports and analysis, all of which are owned and operated by the Company. We may also use and/or combine information that we collect offline or that we collect or receive from third-party sources to enhance, expand and check the accuracy of other information we collect about you. We may also use your information to contact you about our own and others' goods and services that may be of interest to you.
Disclosure of Your Information
We may disclose aggregated or deidentified information about our users without restriction. We will not attempt to reidentify the aggregated or deidentified information that we maintain about individuals, except and only as may be required to test whether our deidentification procedures are successful.
- To our subsidiaries and affiliates.
- To service providers, which are entities we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
- To fulfill the purpose for which you provide it. For example, if you give us an email address to use the "email a friend" feature of our websites), we will transmit the contents of that email and your email address to the recipients.
- To third party applications, including YouTube, Livestream and other video sharing services, websites and social media. We have no control over the privacy practices of websites of applications that we do not own. Our websites or our communications may also contain plug-ins and other features that integrate third party social media platforms. If you interact with these, the third parties who operate these platforms may be able to identify you, determine how you use our website, and link and store this information with your social media profile.
- For any other purpose disclosed by us when you provide the information.
- For any other purpose that is consistent with the purpose for which we collected the information, or with your consent.
We may also disclose your Personal Information:
- To comply with any court order, law or legal process, including to respond to any government or regulatory request.
- If we believe disclosure is necessary or appropriate to protect the rights, property or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Choices About How We Use and Disclose Your Information
You may have choices regarding how we use and disclose your information:
- Tracking Technologies and Advertising. You may refuse to accept browser cookies by activating the appropriate setting on your browser. If you access our services from a new web browser, or clear all cookies from your web browser, the site may not recognize your previous settings regarding cookies. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you do not accept cookies you may be unable to access certain parts of our services.
- Promotional Offers. If you do not wish to have your email address and/or contact information used by the Company to promote our own or third parties' products or services, you can opt out by sending us an email stating your request to email@example.com. If we have sent you a promotional email, you may use the email link to update your profile or send us an email asking to be omitted from future email distributions. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.
Information for California Residents
The California Consumer Privacy Act ("CCPA") provides certain California consumers with rights to receive certain disclosures regarding the collection, use, and sharing of Personal Information, as well as rights to access and control Personal Information. Certain information we collect may be exempt from the CCPA because it is considered public information (because it is made available by a government entity) or covered by a federal privacy law, such as the Gramm–Leach–Bliley Act, the Health Insurance Portability and Accountability Act, or the Fair Credit Reporting Act.
To the extent that we collect Personal Information that is subject to the CCPA, that information, our practices, and your rights are described below in our California Privacy Notice.
California Privacy Notice:
Right to Information Regarding the Categories of Data Collected and Disclosed
Certain consumers have a right to obtain information regarding the Categories of Personal Information we have collected or disclosed. This information is provided below.
Right to Access Information
Certain consumers have the right to request that we confirm whether we process Personal Information about you. Consumers may also have the right to access Personal Information collected about you and that such information be provided in a portable format. Certain consumers also have the right to request information regarding the source of personal information collected about you, the purposes for which we collected it, and the third parties and service providers with whom we shared it. To protect our customers' Personal Information, we are required to verify your identity before we can act on your request.
Right to Request Modification of Information
Certain consumers have the right to request modification to Personal Information collected about you. Some of our websites allow you to modify or delete your account profile. If our website does not permit you to update or correct certain information, you can contact us at the address described below in order to request that your information be modified. Note that we may keep historical information in our backup files as permitted by law. To protect our customers' Personal Information, we are required to verify your identity before we can act on your request.
Right to Request Deletion of Information
Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Certain consumers have the right to request, in certain circumstances, that we delete any Personal Information that we have collected directly from you, or request information about how long we keep a specific type of information. To protect our customers' Personal Information, we are required to verify your identity before we can act on your request. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
Right to Object to Certain Processing
In some cases, you may object to our use or disclosure of your personal information by contacting us at the address described below.
Right to Non-Discrimination
You have the right to be free from discrimination based on your exercise of your CCPA rights. We do not discriminate against consumers who chose to exercise rights in their Personal Information.
Right to Information about Certain Third-Party Disclosures
Residents of the State of California also have the right to request information regarding third parties to whom the Company has disclosed certain categories of Personal Information during the preceding year for the third parties' direct marketing purposes.
How to Submit a Request
You may submit a request to exercise your rights by either:
- Filling out the relevant Consumer Data Request Forms available below:
- By calling us at 1-800-442-8696.
Verification for Requests
Note that, as required by law, we will require you to prove your identity in connection with your request. We may conduct an identity verification by phone call or email. Depending on your request, we will ask for information such as your name, email, address, the last item you purchased from us, or the date of your last purchase from us. For request regarding categories of information, we will require at least two of these things to verify your identity. For requests to know specific pieces of Personal Information, we will require at least 3 of these things including your name and email address and we will also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete Personal Information about you in our files.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us.
Information for Authorized Agents
If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of the following information to the request:
1. A completed Authorized Agent Designation Form indicating that you have authorization to act on the consumer's behalf.
2. If you are a business, proof that you are registered with the Secretary of State to conduct business in California.
If we do not receive this information, the request will be denied.
Notice of California Consumer Data Collection and Sharing Practices.
- Personal Identifiers:
- We collect your name, phone number, email address and contact address when you create an account or complete a transaction. If you choose to create an account, you will also be asked to create a username, and we will assign one or more unique identifiers to your profile.
- You provide us with payment information, which may be your credit card number or a bank account, when you complete a transaction.
- We do not collect your Driver's License number or Passport number.
- We do not collect medical information or health information about you unless you choose to submit it in connection with a complaint or claim.
- We collect your IP address automatically when you use our services.
- We collect your device identifier automatically when you use our services.
- Protected Classifications: We collect your age in order to comply with laws that restrict collection and disclosure of data belonging to minors. We also collect gender when you register for events, submit a form, or provide a review or other information related to our products or services. We do not collect your racial or ethnic origin or sexual orientation.
- Commercial Information: When you engage in transactions with us, we create records of goods or services purchased or considered, as well as purchasing or consuming histories or tendencies.
- Biometric Information: We do not collect information about your physiological, biological, or behavioral characteristics.
- Internet or Other Electronic Network Activity Information: We collect information about your browsing history, search history and information regarding your interaction with websites, applications, or advertisements automatically when you utilize our services.
- Geolocation Information: As described above, we collect your IP address automatically when you use our services. We may be able to determine your general location based on your IP address. When you use our services for the first time, we may ask for your permission to collect your precise location (e.g., your GPS coordinates) or for your zip code or city and state. If you provide, or allow your device to provide, us with this information, we use it to make improvements to our products and services, and to provide recommendations and deliver relevant advertising.
- Audio, electronic, visual, thermal, olfactory, or similar information: If you contact us via phone, we may record your call. We will notify you if a call is being recorded at the beginning of the call. We also collect the information you provide to us via email communications. We do not collect your image or any thermal, olfactory or similar information.
- Professional or employment-related information: We do not collect information about your current employer or your employment history, unless you are an employee, former employee, or job applicant. If you apply for or obtain employment with us, we will provide you with our Workplace Privacy Notice.
- Education information: We do not collect any information about the institutions you have attended or the level of education you have attained unless you are an employee, former employee, or job applicant. If you apply for or obtain employment with us, we will provide you with our Workplace Privacy Notice.
- Inferences drawn to create a profile about a consumer reflecting the consumer's preferences or characteristics: We may analyze your actual or likely preferences through a series of computer processes and may use information provided by our service providers to determine such preferences. On some occasions, we may maintain these observations in a profile for our internal use.
We may share any of the above-listed information with service providers, which are external parties that we engage for business purposes and are restricted from using Personal Information for any purpose that is not related to our engagement. The categories of service providers with whom we share information for business purposes and the services they provide are:
- Billing and collection providers, such as payment processors and organizations that assist us in assessing your credit and payment status. Depending on the circumstances, we may share Personal Identifiers, Additional categories of personal information described in the California Customer Records statute, and Commercial Information with Billing and Collections Providers.
- Auditing and accounting firms. Depending on the circumstances, we may share Personal Identifiers, Additional categories of personal information described in the California Customer Records statute, and Commercial Information with Auditing and accounting firms.
- Professional services consultants, such as firms that perform analytics, assist with improving our programming, provide legal services or supply project-based resources and assistance. Depending on the circumstances, we may share Personal Identifiers, Additional categories of personal information described in the California Customer Records statute, Characteristics of Protected Classifications, Commercial Information, Internet or Other Electronic Network Activity, Geolocation Data, Audio, Electronic, or Similar Information, and Inferences with Professional services consultants.
- Advertising networks and Social networks. Depending on the circumstances, we may share Personal Identifiers, Commercial Information, Internet or Other Electronic Network Activity, Geolocation Data, and Inferences with Advertising networks and Social networks.
- Analytics services, including entities that analyze traffic to and on our websites, and assist with identifying and communicating with potential customers. Depending on the circumstances, we may share Personal Identifiers, Commercial Information, Internet or Other Electronic Network Activity, Geolocation Data, and Inferences with Analytics services.
- Security vendors, such as entities that assist with security incident verification and response, service notifications, and fraud prevention. Depending on the circumstances, we may share Personal Identifiers, Additional categories of personal information described in the California Customer Records statute, Commercial Information, Internet or Other Electronic Network Activity, and Geolocation Data with Security Vendors.
- IT vendors, such as entities that assist with website design, hosting and maintenance; data and software storage; and network operation. Depending on the circumstances, we may share Personal Identifiers, Commercial Information, Internet or Other Electronic Network Activity, Geolocation Data, and Inferences with IT vendors.
- Other service providers. Depending on the circumstances, we may share Personal Identifiers, Additional categories of personal information described in the California Customer Records statute, Characteristics of Protected Classifications, Commercial Information, Internet or Other Electronic Network Activity, Geolocation Data, Audio, Electronic, or Similar Information, and Inferences with Other Service Providers.
We may also collect and disclose certain "sensitive" personal information as described below:
- Social security, driver's license, state identification card, or passport number. If you apply for a position with us we may collect your government identifiers as needed to comply with our legal obligations. We do not sell or share this information, and we will retain this information until it is no longer needed to comply with our legal obligations.
- Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account. We may collect your dealer account login and password in order to provide you with the services and account-related functionality. We do not sell or share this information, and we will retain this information until you delete your account. Your credit card information is processed by Onbe Prepaid Credit Cards, who may be contacted at 2150 E Lake Cook Rd Ste 150, Buffalo Grove, IL 60089-8228 or (866) 230-3809.
- Geolocation Data. We may collect this information to provide you with services and to determine your distance from a location that offers our products. We do not sell or share this information, and we will retain this information until it is no longer necessary to fulfill the purposes outlined in this policy.
Notice of Financial Incentive for California Residents.
We offer an incentive program for dealers that provides certain perks, such as bonus incentives, and program benefits (the "Incentive Program"). When you sign up for the Incentive Program we will ask you to provide your name and email address. Because our Incentive Program involves the collection of personal information, it might be interpreted as a "financial incentive" program under California law. The value of your personal information to us is related to the value of the free or discounted products or services that you obtain through the Incentive Program. This value is based on the expense related to offering those free or discounted products or services. You may withdraw from participating in the Incentive Program at any time. Visit the Terms and Conditions page to view full program rules, including how to join.
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of websites, such as message boards. The information you share in public areas may be viewed by any user.
In the event of a data breach involving your information, we may contact you in a variety of ways to inform you of the breach. This includes contacting you through any contact information we have for you or that is publicly available.
How Can We Transfer Your Personal Information?
Your information collected through the services will be stored and processed in the United States. The Company and its service providers may transfer information that we collect about you, including Personal Information, across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the United States or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including Personal Information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.
If you are visually impaired, you may access this notice through your browser's screen reader.
COMPLIANCE AND ETHICS HOTLINE
The Company is committed to high standards of ethical and legal business conduct with emphasis on open and transparent communication. The Company expects employees and business partners to report known or suspected misconduct involving the Company, its employees, customers and/or vendors, even if they are not involved with the misconduct itself. The Company can only do something about misconduct if it knows about it.
When concerns about integrity arise, we encourage employees to go to their supervisors, local Human Resources managers or in-house counsel. If their integrity concerns are not resolved, or they do not feel comfortable discussing them with anyone within the company, they can report their concern by phone to the Compliance and Ethics Hotline. Employees can find additional information on how to report integrity concerns in the Company's Compliance and Ethics Hotline Policy.
The Company's suppliers, contractors and other business partners can also report any business misconduct and ethics concerns via the Compliance and Ethics Hotline.
The Compliance and Ethics Hotline is managed by a third-party company and is available 24 hours a day, seven days a week. Anonymous reports may be made.
The Company investigates all Hotline reports and is committed to maintaining confidentiality to the maximum extent possible. The Company strictly prohibits retaliation against anyone who makes a good faith report.
Compliance and Ethics Hotline - Call Toll Free: (844) 465-0371
SECURITY & LEGAL
Phishing & Other Suspicious Emails
WARNING: Fraudulent Email Scam. Our parent company, Toyo Tire Corporation, has learned that its company name and/or those of its executives have been used in connection with email phishing scams. Such scams are intended to deceive or defraud by enticing recipients to provide sensitive information.
Reporting Suspected Phishing Attempts and Other Suspicious Emails. If you receive or have received such unsolicited email communications, please notify us immediately at Report@ToyoTires.com. Do not respond to these emails or communicate with the sender, and do not provide the sender with any personal or financial information. Also, do not click on any links included in the emails, or the attachments, as doing so may result in malware or a virus being loaded on the recipient's computer.
Protect the Security of Your Personal Information. Email scams and other internet security risks are not uncommon, and we recommend that you take steps to protect the security of your Personal Information and technology devices.